Angry abou a specific company customer support? Looking minutes on a utility bill to find a customer support phone number? Here is something to help you. What are the best support departments of Fortune 500 companies ? How can you reach them ? United Parcel Service of North America, Inc. or UPS is known as the largest shipment and logistics company in the world. Customers of the company can easily track their packages, change delivery location, and even return a shipment with damage once they receive it, services that has led to its 41.4% excellent rating. Ranked as 3rd in customer service with 41.8% excellence rating, Hilton stays true to its goal of delivering exceptional guest experience with outstanding warmth of hospitality, integrity, leaderships and teamwork.
The American Customer Satisfaction Index (ACSI) ranks fast-food giant, Chick-fil-A, higher than any other American company, when it comes to customer service. ACSI scientifically analyzes multiple points of data, compiled via customer interviews, to figure out which companies are hitting all the right notes and which ones aren’t when it comes to keeping customers happy. The beloved chicken sandwich spot’s A+ rating comes as no surprise to Linda Murray Bullard, chief business strategist at LSMB Business Solutions. “Chick-fil-A has the cheeriest employees, who go over and above to call their customers by name, and get their order right the first time,” she explains. “In addition to great customer service, this national restaurant chain also has a great product.
Great interactions begin with knowing your customers wants and needs. Customers love personalization. Get to know your customers, remember their names and previous conversations. If needed, make a note of what was discussed previously so you can refer to it the next time you meet. When Starbucks launched a new campaign focusing on improving relationships between their staff and customers, each person who introduced themselves by name received a free latte. In total, more than 350,000 free drinks were given away.
Many customer support reps are judged based on the number of emails they answer and close. This approach, that speed matters more than quality, can lower the quality and the incentive to deliver a great service. Research shows that customers prefer quality over speed. The best in class companies all scored highly in their replies. A high quality answer is always better than a low quality answer, even if the high quality response takes a little longer to compose. Another key finding from the study found that the best in class companies are not limited to one country. In fact, when we look at all countries that were included in the benchmark report, Scandinavian countries performed the best! (Tweet this!)
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